98% of the in-stock items are dispatched within one business day after payment is cleared. Once the parcel is processed or dispatched, a tracking number will be sent to the buyer for tracing the delivery online. Except store delivery, the delivery time is usually estimated by the third party services, e.g. courier companies or Australia Post. For buyers who have a remote area address, please be aware that it might take up to ten business days to deliver.
Bulky items could exceed the size limit of PO Box Addresses. If you have a PO Box Address, please contact us to make sure it is deliverable. Please understand the shipping rates are calculated based on weight, cubic and distance. It is not simply shown by the postage paid label or the face value of the stamps.
To avoid delay, we highly recommend all buyers to provide us with the correct delivery addresses and answerable phone numbers on the checkout page before payment. We are not responsible for delays and the fees caused by the buyer not supplying correct address or answerable contact number. Any changes to address after checkout may be considered as invalid.
By default, we give couriers authority to leave safe for the delivery in order to minimize the chance of redelivery and the inconvenience for buyers to pick up the item from the depot. If you have any special requirements, please contact us before making the payment. If any item is lost after the delivery, either the seller or the courier company will not be liable for the loss.
Standard delivery means item is delivered to the mail Box, the front door of your home or business building. For safety issue, if your parcel is heavier than 30 kgs and delivery location is a non-ground floor address without lift access or you have steps in front of your door, please contact us prior to your order.