No return or refund for change of mind purchases. We do not provide return and refund for wrong choices made.Please note the postage or freight paid cannot be refunded in any way.
Exchange may be available depends on the stock availability and you are responsible for the extra charge such as the postage fee incurred. Please note the postage or freight paid cannot be refunded in any way.
For dead on arrival goods, please contact us within seven working days and we will work out the best way to resolve the problem for you. We may, at its option, repair the product or replace the product.
For items not as described on eBay or wrong items received, please contact us immediately and we will work out the best way to resolve the problem for you.
If any parts are missing from the product, please notify us within seven working days after the item is received. We might be able to send the missing parts (depending on the availability) on buyer’s costs when the buyer notifies us more than seven days after the goods received date.
If the item is damaged during transport, please notify the courier when receiving the item and contact us within three working days. We may be able to make a claim to the courierwithin this period and we will work out the best way to resolve the problem for you.
In order to facilitate a return under these Terms and Conditions, Contact us.
If you have concerns or are not satisfied with our goods or items, please email us at firstname.lastname@example.org or call us on 03 9553 7088 before you give us a neutral or negative feedback. We will make all efforts to satisfy our valued customers. 100% customer satisfactory is our ultimate goal.